Shipping policy

RETURNS & REFUNDS

Last updated: May 2026

Before You Apply for a Return

Most return requests we receive come from owners who haven't given the product enough time. DailyBond works cumulatively — the first two weeks are for breath, weeks three to four are when you start seeing visible change on the teeth, and dogs with heavier existing buildup need six to eight weeks of daily use before results become obvious.

If you're inside your first month and not seeing results yet, that's expected. It doesn't mean it isn't working. Email us at info@dailybond.co before starting a return — in most cases we can help troubleshoot, adjust the routine, or advise based on your dog's specific situation. A real person responds within 2 business days.

If you've genuinely given it a consistent run and it hasn't worked for your dog, we want to know about it. The process below exists for those cases.

What We Don't Cover

We cannot process refunds for:

  • Products that have been opened and used outside of the documented returns process below
  • Returns requested beyond 3 months of the original purchase date
  • Cases where the product was used inconsistently or not daily
  • Taste or palatability — DailyBond is unflavoured by design and refusal is exceptionally rare. If your dog refused it within the first few uses, contact us before the 14-day window closes

Returns Within 14 Days — Your Legal Right

Under the UK Consumer Contracts Regulations, you have 14 days from the date of delivery to return your order for any reason, provided the product is unopened and unused.

To arrange a return within this window:

Email info@dailybond.co with your order ID and reason. We'll confirm within 2 business days. You then have a further 14 days to send the product back.

Return shipping is at your cost. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

Once the unopened product is received and inspected, a refund of the product cost will be issued within 5–7 business days. Original shipping costs are non-refundable.

Return address: EFM Fulfilment York Way High March Industrial Estate Daventry NN11 4YB

Returns Beyond 14 Days — The Documentation Process

If you are outside the standard 14-day return window and wish to claim a refund on the basis that the product did not work, you must provide the following documentation in full. Incomplete submissions will not be processed.

Required documentation:

  1. Photographic evidence taken from day one of use through to the end of a minimum three-month period of consistent daily use — showing the dog's teeth and gums at regular intervals throughout
  2. A written note from a registered veterinary surgeon confirming that no improvement in dental health was observed over the period of use
  3. Your order ID and date of first use
  4. A brief written account of your usage — supply length, how it was administered, and whether any days were missed

Send everything to info@dailybond.co with the subject line: Refund Request — [Your Order ID]

We will review your submission within 5 business days and respond with a decision.

If your claim is approved:

  • A refund of the product cost will be issued, excluding original shipping
  • Any unopened, unused supply must be returned to the address above at your cost before the refund is processed
  • Refunds are issued to the original payment method within 5–7 business days of the return being received and verified

Beyond 3 months from purchase date, no refund can be issued under any circumstances.

Damaged or Incorrect Orders

If your order arrived damaged or you received the wrong product, email us at info@dailybond.co within 48 hours of delivery with a photo of the item and your order ID. We'll sort it immediately at no cost to you.

Questions

Email info@dailybond.co — we aim to respond within 2 business days.